Privacy Policy

Privacy Policy for Consumer Use of Passport Online Services

Effective 5/18/2018

About Passport Online

Passport Online, Inc. is a technology provider that provides tools and services ("Tools") to travel site operators ("site operator") to provide you with leisure travel research, promotion, booking request, and booking services. As you use these Tools, we occasionally ask you for certain information that we receive and store on behalf of the site operator. This includes information that can identify you ("personally identifiable information"), including your first and last name, telephone number, postal and email addresses, and billing information (such as credit card number, cardholder name, and expiration date. We also occasionally ask you for information that cannot identify you ("non-personally identifiable information"), such as travel preferences and search terms. We respect your privacy and will only use this information in the manner described below. This policy does not apply to the practices of companies that Passport Online, Inc. does not own or control, or to people that Passport Online, Inc. does not employ or manage.

Information Collection and Use

When you use our Tools, you may have the option to contact the site operator using our Trip Request and Profile forms to obtain further information about products or services. When you submit this form, we electronically deliver the information you provide to the site operator. The information you provide in these forms includes personally identifiable information, including your name, address, telephone number, and email address. All details that you submit using the Trip Request and Profile forms will be made available to the site operator. We do not collect credit card numbers, social security numbers, or other financial account data in the Trip Request and Profile, and we strongly encourage you to avoid including that data when you complete our Profile and Trip Request Forms.

All of the information you enter in our Profile and Trip Request forms is saved for you to re-use in a subsequent visit. The information is stored in databases that we maintain. Other than Passport Online, only the site operator whom you submitted your information has access to your personally identifiable information within our database.

When you use our Tools, you may have the option to book travel products. We use personally identifiable information as well as sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel bookings you conduct on our site. We share this information with the site operator, global distribution system ("GDS"), and travel supplier (such as a cruise line, tour operator, or other travel operator) for fulfillment of your booking request.

When you use our Tools, you may have an option to receive offers for additional travel related products and services that are applicable to a trip that you have booked.

When you use our Tools, you may have access to certain third party online booking tools that you can use to book travel with those third parties. Passport Online provides access to third party online booking tools as a service to you and to the site operator, but has no responsibility for their operation. These third party booking tools by their nature must gather personally identifiable information and credit card information from you to complete your booking requests. Personally identifiable information collected by these third parties is subject to their privacy policies and you are encouraged to review said policies before providing any personally identifiable information.

When you enter a third party online booking tool from our Tools, we may pass some of your personally identifiable information to the booking tool. If you have not logged in to our service or have not registered, no such information will be shared.

We review our retention periods for personally identifiable information on a regular basis. We will hold your personally identifiable information on our systems for as long as is necessary for the relevant activity, or as long as may be required by legal or contractual obligations.

Site Operator and Third-Party Booking Tool Provider Privacy Policies

Site operators, travel suppliers, and third party booking tool providers with whom we share or you share your personally identifiable information have their own privacy policies. Personally identifiable information collected by these site operators, travel suppliers, and third party booking tool providers is subject to their privacy policies and you are encouraged to review said policies before providing any personally identifiable information. Their policies may differ from our policy. Passport Online, Inc. shall have no obligation or liability of any kind to you respecting the privacy policies of site operators and third party booking tool providers, the failure of any of them to adopt a travel policy or follow their respective privacy policies, or their use of your personally identifiable information.


A cookie is a small file that is sent from our system to your computer and is used to store data. We use session ID cookies for regular operation of our service. Once you close your browser, the cookie is discarded. A persistent cookie is a small text file stored on your hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. Our service does not use persistent cookies.

Log Files

We use log files to track system activity and maintain our systems. Log data includes IP addresses, browser type, referring/exit pages, platform type, date/time stamp, and number and nature of clicks through our service.

We use this information to analyze usage patterns, observe trends, administer the site, track user movements in the aggregate, and gather broad information for aggregate use.

Third Party Advertising

Site operators that include our Tools in their web sites may place banner ads on our service, using screen space we optionally set aside for that purpose. This privacy statement covers the use of cookies by Passport Online only and does not cover the use of cookies by any advertisers.

Special Offers and Updates

When you create a Profile and send a Trip Request to a site operator, you can choose to receive travel promotion emails from the site operator. Out of respect for your privacy, we present the option to avoid receiving these types of communications. Promotion emails from a site operator are subject to the respective site operator privacy policies.

Sharing Information

We make every reasonable effort to preserve user privacy. We will, however, disclose personal information compelled by law, order, regulation, rule or legal process when, in our judgment, we are required to do so. Statistical information about visitor usage of our service is aggregated. We make use of and share this aggregate information with third parties. Personally identifiable information is not attached to this aggregate information. In the event we should go through a business transition, such as a merger, being acquired by another company, or selling a portion of our assets, users' personal information will in most instances be part of the assets transferred. If there is a material change in the use of personally identifiable information that has been previously collected, Passport Online, Inc. will notify you by posting a revised privacy policy with a modified effective date. We encourage you to review our privacy policy often to review any changes.

Consent and Opt-Out

When you provide your information to the site operator using our tools, they will identify the ways that they will use your personal data and are responsible for gathering your approval for those uses. You have a choice about whether or not you consent to any additional marketing or other uses of your personal data. For any uses of your data that Passport Online, Inc engages in beyond what the site operator specifies, we will display those options on the form where we collect your information. Passport Online, Inc. will not contact you for marketing purposes, except at the direction of the site operator based on what you have approved, and only if you have given prior consent.

Accessing Your Information

The accuracy of your information is important. If you have changes to your information, please contact the site operator to update your information. Please refer to their privacy policy for instructions for making these updates. You have the right to ask for a copy of the information that the site operator holds about you. Please refer to their privacy policy for instructions for making these requests.


Our Tools take every reasonable precaution to protect our users' information. When you submit sensitive information via our Tools, your information is protected both online and off-line. We have physical, electronic, and procedural safeguards to protect personal information about you.

Sensitive information that is collected through the Tools, such as credit or debit card details, are encrypted during transmission and secure by design. Non-sensitive details that are transmitted normally over the Internet through using non-encrypted pages or through email can never be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us using these methods, and you do so at your own risk.

If you have any questions about the security of our Tools, please send us an email at

Users Under 16

We are concerned about protecting the privacy of children 16 years of age and under. If you are 16 years of age or under, you must get your parent or guardian’s permission before you provide us with personal information.

Outside of the EU

As part of the services offered to you through these Tools, the information you provide to us may be transferred to countries outside the European Union ("EU"). By way of example, as a United States Company, our servers are located in the United States, which does not have similar data protection laws to the EU. By submitting your personal data, you’re agreeing to this transfer, storing, or processing. We will take steps to apply appropriate security measures as outlined in this Policy with the aim of protecting your privacy rights.

If you use these Tools while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Notification of Changes

If there are material changes to our privacy policy, we will post a link to our revised privacy policy on our home page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Contact Information

If you have any questions or suggestions regarding our privacy policy, please contact us at If you would like to review or change any of your personally identifiable information, please contact us at

You may withdraw consent at any time by visiting here: Consent Withdrawal Form